FAQ

Orders

How long will it take to process my order?

How do you ship?

Can you rush my order?

How can I track my order?

What if my package gets lost or arrives damaged?

How do I send you a question about my order?

How about returns and refunds?

Is gift wrap included?

Can I include a note with my order?

Do you ship internationally?

What customs and import taxes can I expect?

How do I send you a question about my order?

Materials and Care

How should I care for my jewelry?

How can I determine my ring size?

Other Questions

Do you take custom orders?

Do you offer half sizes for rings?

Do you do wholesale orders?

Can I visit your studio?

I have a question not covered by your FAQ…

Orders

How long will it take to process my order?

All items are made to order, and the processing time varies. For details, see individual items.

How do you ship?

We ship by USPS Priority mail for domestic orders, and USPS International for international orders. All of our packages are insured.

Can you rush my order?

Unfortunately, due to the volume of orders we receive, we are unable to expedite orders at this time.

How can I track my order?

We email tracking information when your order ships. It may take 24 hours for the tracking information to correctly register on the USPS website.

What if my package gets lost or arrives damaged?

We are not responsible for items lost or damaged in transit. Please file a claim with USPS.

How do I send you a question about my order?

Feel free to email us at info@danibarbe.com or use the contact form.

How about returns and refunds?

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase from danibarbe.com Only regular priced items may be refunded, unfortunately sale and custom items cannot be refunded. We do not refund shipping costs, and you will be responsible for paying return shipping. We do not offer exchanges at this time.

Is gift wrap included?

All jewelry orders are gift wrapped in 'Dani Barbe' boxes with satin ribbon. Home goods are not gift wrapped.

Can I include a note with my order?

Of course! Just add your note in the comments section at checkout.

Do you ship internationally?

We certainly do! You will be able to view international shipping options at checkout.

What customs and import taxes can I expect?

Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.

How do I send you a question about my order?

Feel free to email us at info@danibarbe.com or use the contact form.

Materials and Care

How should I care for my jewelry?

To maintain the finish on your jewelry pieces, do not wear jewelry in water, while sleeping or when exercising. Storage in a cool, dry place is recommended. Gently clean with a microfiber cloth.

How can I determine my ring size?

The best way to get a precise measure is to go to a local jeweler and have them size you. Otherwise, we recommend purchasing a metal ring sizer, to get the most accurate measurement.

Other Questions

Do you take custom orders?

We are not taking on any custom work, or custom requests, at the moment due to current production demands. New "limited edition" items are listed often, so if something is currently unavailable in your size, please check back soon!

Do you offer half sizes for rings?

Rings are only available in whole sizes.

Do you do wholesale orders?

Yes! Visit our Wholesale page to apply for an account.

Can I visit your studio?

Unfortunately, as much as we'd love to meet you, the studio is not set up as a showroom and we can't accommodate visitors. Please reference our Stockists page for a list of stores in your area.

I have a question not covered by your FAQ…

No problem! Feel free to email us at info@danibarbe.com or use the contact form.