FAQ

Custom Work

Do you take custom requests?

Processing times

When will my package ship?

Do you ship internationally?

Can you rush my order?

Shipping and Packaging

What is the cost of shipping?

What customs and import taxes can I expect?

What if my package gets lost or arrives damaged?

I entered an incorrect address. Can you update it?

Do you offer gift wrap?

Can I include a note with my order?

Materials and Care

How should I care for my jewelry?

What size ring should I order?

Can my current ring be resized?

Is the jewelry nickel-free?

Are your stones genuine?

Can you repair my jewelry?

Other Questions

Can I visit your studio or pick up my order?

Can I view my item before purchase?

Do you do wholesale orders?

I have a question not covered by your FAQ…

Custom Work

Do you take custom requests?

Unfortunately, I don't offer custom work. This includes different stones than pictured, alternative metal finishes, or custom sizes.

Processing times

When will my package ship?

Need it fast? Check out the Ready to Ship Collection. or our VIP Sale Collection. These pieces ship within 1-3 business days.

Our processing time for made-to-order pieces is 3-4 weeks + the additional shipping time that your package is in transit. However, we're trying to ship orders sooner whenever possible!

Every jewelry piece has a processing time that is displayed. Please double check this before ordering.

★ Please note that due to issues with USPS and international mail carriers caused by the pandemic, we cannot guarantee or control the length of time it takes for your package to be delivered. We can quote the date your order will ship from our studio, but cannot quote or guarantee delivery dates.

Do you ship internationally?

We currently ship to the U.S. and Canada only.

Can you rush my order?

If you need an item sooner than listed, please feel free to contact us before purchasing to see if it's available. Need it faster? Check out the 'Ready to Ship' collection. These pieces ship quickly.

Shipping and Packaging

What is the cost of shipping?

We offer free standard shipping on U.S. orders. We do offer shipping upgrades as well. Feel free to add the items to your shopping cart to view accurate rates!

What customs and import taxes can I expect?

Additional duties and custom fees may be charged at delivery by the importing government. If you are unsure if your government charges customs fees, please contact your local post office prior to ordering. We are not responsible for customs delays. We do not reimburse shipping fees due to customs delays.

What if my package gets lost or arrives damaged?

You are welcome to quickly file a claim online with USPS if there is an issue with your package. Free shipping does not include insurance. Please upgrade to a Priority Mail option if you'd like to include insurance.

If your package is marked as delivered, we are unable to file a claim. Please contact your local post office for assistance.

We can help you file an insurance 40 days from shipment of international packages as long as the package wasn't marked as delivered. We are not responsible for customs delays for international orders. International packages are not considered lost until at least 40 days from shipment.

I entered an incorrect address. Can you update it?

Prior to shipment, we are able to update shipping addresses. Unfortunately, we are unable to redirect packages once they have been shipped. Please make sure to supply a correct shipping address at checkout. If we receive the package back, we will contact you at the email address provided in order to arrange reshipment.

Do you offer gift wrap?

All jewelry orders are gift wrapped in 'Dani Barbe' boxes with satin ribbon.

Can I include a note with my order?

Of course! Just add your note in the comments section at checkout. It will be handwritten, so please keep it short & sweet!

Materials and Care

How should I care for my jewelry?

Please check out our Jewelry Care Guide for instructions on how to care for your jewelry.

What size ring should I order?

Our rings do fit snug, due to the hand formed & uniquely shaped bands. Please allow for a .25 to .5 variance due to the hand formed and heavy plated nature of the ring bands. We recommend sizing up in most of the rings if between sizes or an exact size. We do allow an exchange if you did happen to order one of the standard rings in the wrong size.

Custom rings are not eligible for a resize or exchange and we do detail that they have a snug fit.

Can my current ring be resized?

As the rings have hand formed plated bands with heat-sensitive raw stones, they cannot be resized. It may damage the stones or plating. We can exchange your ring within our listed exchange timeframe. We cannot resize

Is the jewelry nickel-free?

We proudly use nickel-free recycled metals and responsibly sourced stones for all of our designs. The recycled metals tend to be bronze and brass for larger items, such as rings, cuffs, and necklaces and silver for smaller items.

Are your stones genuine?

Yes, indeed they are! We use genuine stones for all of the designs.

Can you repair my jewelry?

Items purchased on danibarbe.com have a 60 day warranty. We offer to repair items for free, and even re-plate your items for free within the first 60 days of receipt. Please contact us if a repair is required outside of this timeframe.

Other Questions

Can I visit your studio or pick up my order?

Unfortunately, as much as we'd love to meet you, the studio is not set up as a showroom and we can't accommodate visitors. Please reference our Stockists page for a list of stores in your area.

Can I view my item before purchase?

In order to quickly process all orders and continue offering free & fast shipping, we are unable to take photos of exact items prior to purchase or shipment. Please view our list of stockists, where you can touch & feel all of the jewelry pieces in person!

Do you do wholesale orders?

Our wholesale program is currently closed due to a large volume of retail orders.

I have a question not covered by your FAQ…

No problem! Feel free to email us at info@danibarbe.com or use the contact form.