FAQ

Processing times

When will my package ship?

Can you rush my order?

How do I send you a question about my order?

Shipping and Packaging

How do you ship?

How can I track my order?

What is the cost of shipping?

What customs and import taxes can I expect?

What if my package gets lost or arrives damaged?

I entered an incorrect address. Can you update it?

Do you offer gift wrap?

Can I include a note with my order?

Returns, Exchanges, Cancellations

What's your return and exchange policy?

How long does a return or exchange take?

Can I change / cancel my order once it's placed?

Materials and Care

How should I care for my jewelry?

What size ring should I order?

Can my current ring be resized?

What materials do you use?

Are your stones genuine?

Can you repair my jewelry?

Other Questions

Do you take custom requests?

Can I visit your studio or pick up my order?

Can I view my item before purchase?

Who shoots your lookbook photos?

Do you do wholesale orders?

I have a question not covered by your FAQ…

Processing times

When will my package ship?

Lead times are currently 2-3 weeks while we restock our inventory. Please check the item pages, as the most accurate processing times will be listed. If you need an item sooner, please feel free to contact us before purchasing! We may be able to accommodate you.

Can you rush my order?

If you need an item sooner, please feel free to contact us before purchasing.

How do I send you a question about my order?

Feel free to email us at info@danibarbe.com or use the contact form. We are available Monday - Friday 9AM - 5PM EST. Please allow 1-2 business days for our small team to respond to your email. We're always happy to hear from you, and promise we will be in touch soon!

Shipping and Packaging

How do you ship?

We ship by USPS Standard Mail for domestic orders, and USPS International for international orders. We do not ship on weekends or holidays.

How can I track my order?

You will receive a tracking number once your order has shipped. You can use this tracking number to track the package right to your doorstep! Please allow 24-48 business hours to pass in order to view updated tracking information.

What is the cost of shipping?

Shipping rates are calculated by weight & location at checkout. We offer free shipping on domestic orders $100+ and $8 shipping on international orders $100+.

What customs and import taxes can I expect?

Buyers are responsible for any customs and import taxes that may apply. We are not responsible for customs delays.

What if my package gets lost or arrives damaged?

You are welcome to quickly file a claim online with USPS if there is an issue with your package.

I entered an incorrect address. Can you update it?

Prior to shipment, we are able to update shipping addresses. Unfortunately, we are unable to redirect packages once they have been shipped. Please make sure to supply a correct shipping address at checkout. If we receive the package back, we will contact you at the email address provided in order to arrange reshipment.

Do you offer gift wrap?

All jewelry orders are gift wrapped in 'Dani Barbe' boxes with satin ribbon. Home goods and large collars are not gift wrapped.

Can I include a note with my order?

Of course! Just add your note in the comments section at checkout. It will be handwritten, so please keep it short & sweet!

Returns, Exchanges, Cancellations

What's your return and exchange policy?

We truly want you to be happy with your order! Items are eligible to be either returned or exchanged within 14 days of receipt. We do not accept returns or exchanges after this timeframe. Custom rings are made just for you, and cannot be returned, exchanged, or resized.

Please contact us before shipping an item back, and we will provide you with the return address and an RA# (Return Authorization Number). Items shipped back without an RA# may be delayed or returned to you.

Here's a list of what is not eligible for return or exchange:
Sale items. This includes items purchased with a coupon code or during a promotion.
Customized items
Items purchased from a retailer other than danibarbe.com
Items delivered longer than 14 days ago

How long does a return or exchange take?

Customers are responsible for shipping fees incurred while shipping items back. Shipping fees are non-refundable and are not reimbursed. Please allow 4-5 days for your item to be received and refunded, and 10 days for an exchange. It may be significantly less than this timeframe if your desired item is already in stock.

If you would like to return or exchange an item purchased from one of our stockists, you may contact them directly and they will be happy to help you find something you love.

Can I change / cancel my order once it's placed?

There is a 24 hour cancellation window once your order has been placed. Unfortunately, after that timeframe, we are not able to change or cancel your order, as we're now busy handcrafting your order.

Materials and Care

How should I care for my jewelry?

To maintain the finish on your jewelry pieces and protect the raw stones, do not wear jewelry in water, while sleeping or when exercising. Constantly dropping, banging, or catching the piece will weaken it over time.

Storage in a cool, dry place is recommended. Your Dani Barbe jewelry box works great for storage! Gently clean with a microfiber cloth.

What size ring should I order?

Our rings do fit snug, due to the hand formed & uniquely shaped bands. We recommend sizing up in most of the rings if between sizes or an exact size. We do allow an exchange if you did happen to order one of the standard rings in the wrong size.

Custom rings are not eligible for a resize or exchange and do have a snug fit. Please allow for a .25 variance due to the hand formed and heavy plated nature of the ring bands.

Can my current ring be resized?

As the rings have hand formed plated bands with heat-sensitive raw stones, they cannot be resized. We can exchange your ring within 14 days, as long as it wasn't on sale or a customized item.

What materials do you use?

We proudly use nickel-free recycled metals and responsibly sourced stones for all of our designs. The metals in each jewelry design vary, as this is directly related to the recycled metals we are able to source and obtain throughout the year. The metals used are recycled silver, brass, and copper. We tend to use silver for smaller pieces, and brass or copper for the larger statement pieces. All metals are professionally heavy plated with nickel-free 14k gold or rhodium. The plating is much thicker than standard industry plating, and is coated with an environmentally friendly jewelry lacquer.

Are your stones genuine?

Yes, indeed they are! We use genuine stones for all of the designs.

Can you repair my jewelry?

Depending on what's happened to your piece, we may be able to offer a repair if it was purchased from danibarbe.com.
Here's a guideline for what we can repair:
If a stone has fallen out and has not been lost
Broken jump rings
Item needs re-plated

We offer to repair items for free, and even re-plate your items for free within the first 60 days of receipt. After this timeframe, re-plating is available at a very nominal fee.

Other Questions

Do you take custom requests?

We are unable to accept custom orders at this time. To keep things running smoothly, we partially make most of the pieces before they're ordered, so we cannot accommodate notes for different stones or custom sizes at checkout.
We do offer new items often. You're welcome to sign up here for our VIP list. We'll notify you when they're available!

Can I visit your studio or pick up my order?

Unfortunately, as much as we'd love to meet you, the studio is not set up as a showroom and we can't accommodate visitors. Please reference our Stockists page for a list of stores in your area.

Can I view my item before purchase?

In order to quickly process all orders and continue offering affordable shipping, we are unable to take photos of exact items prior to purchase or shipment. Please view our list of stockists, where you can touch & feel all of the jewelry pieces in person!

Who shoots your lookbook photos?

We've collaborated with some incredibly talented photographers for our lookbook shoots! The spring 2017 campaign was photographed by Bliss Katherine, the summer 2017 lookbook was photographed by Ashley Jensen, and the holiday/winter 2018 lookbook was photographed by Ellen Hansen. The summer 2018 lookbook was photographed by Bliss Katherine. Additional modeled photos of stud earrings were shot by Nicole Dinh.

Do you do wholesale orders?

Yes! Visit our Wholesale page to apply for an account.

I have a question not covered by your FAQ…

No problem! Feel free to email us at info@danibarbe.com or use the contact form.