FAQ

Orders

How long will it take to process my order?

How about returns and refunds?

How do you ship?

Can you rush my order?

How can I track my order?

What if my package gets lost or arrives damaged?

How do I send you a question about my order?

Is gift wrap included?

Can I include a note with my order?

Do you ship internationally?

What customs and import taxes can I expect?

How do I send you a question about my order?

Materials and Care

How should I care for my jewelry?

How can I determine my ring size?

Can my ring be resized?

Other Questions

Do you take custom requests?

Do you offer half sizes for rings?

Do you do wholesale orders?

Can I visit your studio?

Who shoots your lookbook photos?

I have a question not covered by your FAQ…

Orders

How long will it take to process my order?

Lead times are currently 2 weeks while we restock our inventory. If you need an item sooner, please contact us.

How about returns and refunds?

*Items purchased with a coupon code, custom rings, and sale items cannot be returned, resized or exchanged. This includes items on sale during promotions or flash sales.
Otherwise, we have a super easy return policy that lasts 14 days from delivery of the item. Just send us a message within this timeframe if you'd like to return your item, and we will provide you with the return address. We do not offer returns after this timeframe.

Some additional details... To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Only regular priced items may be refunded, unfortunately sale and custom items cannot be refunded. We do not refund shipping costs, and you will be responsible for paying return shipping. Exchanges are not offered at this time.

How do you ship?

We ship by USPS Standard or Priority mail for domestic orders, and USPS International for international orders. We always send a tracking number!

Can you rush my order?

Occasionally rush order requests and earlier delivery dates can be accommodated. Please send a message before purchasing to confirm. Purchasing shipping upgrades will not speed up the processing time for your order. However, shipping upgrades will get your order to you faster after it has shipped.

How can I track my order?

You will be emailed a tracking number for your order once it's on the way! Please allow 24-48 business hours to pass in order to view updated tracking information.

What if my package gets lost or arrives damaged?

The majority of our packages are insured with USPS. You are welcome to quickly file a claim online if there's an issue with your package.

How do I send you a question about my order?

Feel free to email us at info@danibarbe.com or use the contact form!

Is gift wrap included?

It sure is! All jewelry orders are gift wrapped in 'Dani Barbe' boxes with satin ribbon. Home goods are not gift wrapped.

Can I include a note with my order?

Of course! Just add your note in the comments section at checkout.

Do you ship internationally?

We certainly do! You will be able to view international shipping options at checkout.

What customs and import taxes can I expect?

Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.

How do I send you a question about my order?

Feel free to email us at info@danibarbe.com or use the contact form.

Materials and Care

How should I care for my jewelry?

To maintain the finish on your jewelry pieces, do not wear jewelry in water, while sleeping or when exercising. Storage in a cool, dry place is recommended. Gently clean with a microfiber cloth.

Recycled nickel-free metals and ethically sourced stones are used for all the designs.

How can I determine my ring size?

As the rings have hand formed plated bands with heat-sensitive raw stones, they cannot be resized. Please allow for a .25 variance due to the hand formed and heavy plated nature of the ring bands. If you are an exact size, or between sizes, you may wish to size up. We also recommend purchasing a ring sizer, to get the most accurate measurement.

Can my ring be resized?

Our rings are hand formed and due to the nature of the raw stones, they cannot be resized by traditional means.

Other Questions

Do you take custom requests?

Unfortunately, in order to process orders quickly, we're not able to take on additional custom work during this time. New "limited edition" items are listed often, so if something is currently unavailable in your size, please send a message or check back soon!

Do you offer half sizes for rings?

Rings are only available in whole sizes at the moment. We recommend sizing up if you're in between sizes, as our rings are hand formed and a slight variation in sizing is normal.

Do you do wholesale orders?

Yes! Visit our Wholesale page to apply for an account.

Can I visit your studio?

Unfortunately, as much as we'd love to meet you, the studio is not set up as a showroom and we can't accommodate visitors. Please reference our Stockists page for a list of stores in your area.

Who shoots your lookbook photos?

We've collaborated with some incredibly talented photographers for our lookbook shoots! The spring 2017 campaign was photographed by Bliss Katherine, the summer 2017 lookbook was photographed by Ashley Jensen, and the holiday/winter 2018 lookbook was photographed by Ellen Hansen. Additional modeled photos of stud earrings were shot by Nicole Dinh.

I have a question not covered by your FAQ…

No problem! Feel free to email us at info@danibarbe.com or use the contact form.