FAQ

Custom Work

Do you take custom requests?

Processing times

When will my package ship?

Do you ship internationally?

Can you rush my order?

How do I send you a question about my order?

Shipping and Packaging

How do you ship?

How can I track my order?

What is the cost of shipping?

What customs and import taxes can I expect?

What if my package gets lost or arrives damaged?

I entered an incorrect address. Can you update it?

Do you offer gift wrap?

Can I include a note with my order?

Returns, Exchanges, Cancellations

What's your return and exchange policy?

How long does a return or exchange take?

Can I change / cancel my order once it's placed?

Materials and Care

How should I care for my jewelry?

What size ring should I order?

Can my current ring be resized?

Is the jewelry nickel-free?

Are your stones genuine?

Can you repair my jewelry?

Other Questions

Can I visit your studio or pick up my order?

Can I view my item before purchase?

Do you do wholesale orders?

I have a question not covered by your FAQ…

Custom Work

Do you take custom requests?

We are not taking on any custom orders at this time. If you'd like to be notified if they are available again in the future, please sign up for our email list!

Processing times

When will my package ship?

Our current processing time is 4-6 weeks + additional shipping transit time.

★ Please note that due to issues with USPS and international mail carriers caused by the pandemic, we cannot guarantee or control the length of time it takes for your package to be delivered. We can quote the date your order will ship from our studio, but cannot quote or guarantee delivery dates.

Most pieces are made to order and have a listed processing time in the item description. Please double check the item description or our shop announcement at the time of ordering. If there are any new COVID-19 related delays we promise to reach out to you directly and keep you in the loop!

Do you ship internationally?

As of January 4, 2021, we are only accepting new orders from the U.S. and Canada. This is due to pandemic-related mail delays. We hope to open international shipping up fully in the springtime.

Can you rush my order?

If you need an item sooner than listed, please feel free to contact us before purchasing. Unfortunately we are not able to expedite most orders at this time. Please expect the full 6 weeks + transit time when placing an order.

How do I send you a question about my order?

If you'd like to know when your order will ship, please reference your confirmation email and calculate the 4-6 week shipping window. Your order will ship within this timeframe.
Otherwise, feel free to email us at info@danibarbe.com or use the contact form. We are available Monday - Friday and answer emails in the evenings. Please allow 1-2 business days for our small team to respond to your email. We're always happy to hear from you, and promise we will be in touch soon!

Shipping and Packaging

How do you ship?

We have several USPS shipping options available at checkout, including free domestic shipping. For additional shipping details please click here.

How can I track my order?

You will receive a tracking number once your order has shipped. You can use this tracking number to track the package right to your doorstep! Please allow 24-48 business hours to pass in order to view updated tracking information.

What is the cost of shipping?

Shipping rates are calculated by weight & location at checkout. We offer free standard shipping on domestic orders. Feel free to add the items to your shopping cart to view accurate rates!

What customs and import taxes can I expect?

Additional duties and custom fees may be charged at delivery by the importing government. If you are unsure if your government charges customs fees, please contact your local post office prior to ordering. We are not responsible for customs delays. We do not reimburse shipping fees due to customs delays.

What if my package gets lost or arrives damaged?

You are welcome to quickly file a claim online with USPS if there is an issue with your package. Free shipping does not include insurance. Please upgrade to a Priority Mail option if you'd like to include insurance.

We can help you file an insurance 40 days from shipment of international packages as long as the package wasn't marked as delivered. We are not responsible for customs delays for international orders. International packages are not considered lost until at least 40 days from shipment.

I entered an incorrect address. Can you update it?

Prior to shipment, we are able to update shipping addresses. Unfortunately, we are unable to redirect packages once they have been shipped. Please make sure to supply a correct shipping address at checkout. If we receive the package back, we will contact you at the email address provided in order to arrange reshipment.

Do you offer gift wrap?

All jewelry orders are gift wrapped in 'Dani Barbe' boxes with satin ribbon.

Can I include a note with my order?

Of course! Just add your note in the comments section at checkout. It will be handwritten, so please keep it short & sweet!

Returns, Exchanges, Cancellations

What's your return and exchange policy?

Please contact us and ship the item back within 14 days of delivery. Refunds will be issued less any shipping charges incurred. We do not offer prepaid return labels at this time.

Buyers are responsible for return shipping costs. We are not responsible for lost, uninsured return packages. If the item is not returned in its original condition, or is altered in any way, the buyer is responsible for any loss in value.

Here's a list of what is NOT eligible for return or exchange:
Final sale items
Limited edition items
Custom jewelry
Worn, altered, or resized items
Items purchased from a retailer other than danibarbe.com
Items delivered longer than 14 days ago, or that are past our holiday exchange date, are not valid or return or exchange

How long does a return or exchange take?

Please allow 4-7 business days for your item to be received and refunded. If you need an exchange, and the item isn't in stock, and has to be made to order, we will let you know if there's a longer lead time.

Can I change / cancel my order once it's placed?

There is a 24 hour cancellation window once your order has been placed. Unfortunately, after that timeframe, we are not able to change or cancel your order, as we're now busy handcrafting or shipping your order. This includes changing the style or ring size.

Materials and Care

How should I care for my jewelry?

To maintain the finish on your jewelry pieces and protect the raw stones, do not wear jewelry in water, while sleeping or when exercising. Constantly dropping, banging, or catching the piece will weaken it over time.

Storage in a cool, dry place is recommended. Your Dani Barbe jewelry box works great for storage! Gently clean with a microfiber cloth.

What size ring should I order?

Our rings do fit snug, due to the hand formed & uniquely shaped bands. Please allow for a .25 to .5 variance due to the hand formed and heavy plated nature of the ring bands. We recommend sizing up in most of the rings if between sizes or an exact size. We do allow an exchange if you did happen to order one of the standard rings in the wrong size.

Custom rings are not eligible for a resize or exchange and we do detail that they have a snug fit.

Can my current ring be resized?

As the rings have hand formed plated bands with heat-sensitive raw stones, they cannot be resized. It may damage the stones or plating. We can exchange your ring within our listed exchange timeframe. We cannot resize

Is the jewelry nickel-free?

We proudly use nickel-free recycled metals and responsibly sourced stones for all of our designs. The recycled metals tend to be bronze and brass for larger items, such as rings, cuffs, and necklaces and silver for smaller items.

Are your stones genuine?

Yes, indeed they are! We use genuine stones for all of the designs.

Can you repair my jewelry?

Items purchased on danibarbe.com have a 60 day warranty. We offer to repair items for free, and even re-plate your items for free within the first 60 days of receipt.

Other Questions

Can I visit your studio or pick up my order?

Unfortunately, as much as we'd love to meet you, the studio is not set up as a showroom and we can't accommodate visitors. Please reference our Stockists page for a list of stores in your area.

Can I view my item before purchase?

In order to quickly process all orders and continue offering free & fast shipping, we are unable to take photos of exact items prior to purchase or shipment. Please view our list of stockists, where you can touch & feel all of the jewelry pieces in person!

Do you do wholesale orders?

Our wholesale program is currently closed due to a large volume of retail orders.

I have a question not covered by your FAQ…

No problem! Feel free to email us at info@danibarbe.com or use the contact form.