Shipping and Packaging
Returns, Exchanges, Cancellations
Materials and Care
When will my package ship?
Many pieces are being made to order and have a listed ship date of 4 weeks. Please double check the item description and the drop-down boxes for ring sizes. We'll also contact you by email with your ship date.
Can you rush my order?
If you need an item sooner than listed, please feel free to contact us before purchasing.
How do I send you a question about my order?
Feel free to email us at email@example.com or use the contact form. We are available Monday - Friday and answer emails in the evenings. Please allow 1-2 business days for our small team to respond to your email. We're always happy to hear from you, and promise we will be in touch soon!
Shipping and Packaging
How do you ship?
We have several USPS shipping options available at checkout, including free domestic shipping. For additional shipping details please click here.
How can I track my order?
You will receive a tracking number once your order has shipped. You can use this tracking number to track the package right to your doorstep! Please allow 24-48 business hours to pass in order to view updated tracking information.
What is the cost of shipping?
Shipping rates are calculated by weight & location at checkout. We offer free standard shipping on domestic orders. Feel free to add the items to your shopping cart to view accurate rates!
What customs and import taxes can I expect?
Additional duties and custom fees may be charged at delivery by the importing government. If you are unsure if your government charges customs fees, please contact your local post office prior to ordering. We are not responsible for customs delays. We do not reimburse shipping fees due to customs delays.
What if my package gets lost or arrives damaged?
You are welcome to quickly file a claim online with USPS if there is an issue with your package. Free shipping does not include insurance. Please upgrade to a Priority Mail option if you'd like to include insurance.
We can help you file an insurance claim 30 days from shipment of domestic packages, and 40 days from shipment of international packages as long as the package wasn't marked as delivered. We are not responsible for customs delays for international orders.
I entered an incorrect address. Can you update it?
Prior to shipment, we are able to update shipping addresses. Unfortunately, we are unable to redirect packages once they have been shipped. Please make sure to supply a correct shipping address at checkout. If we receive the package back, we will contact you at the email address provided in order to arrange reshipment.
Do you offer gift wrap?
All jewelry orders are gift wrapped in 'Dani Barbe' boxes with satin ribbon.
Can I include a note with my order?
Of course! Just add your note in the comments section at checkout. It will be handwritten, so please keep it short & sweet!
Returns, Exchanges, Cancellations
What's your return and exchange policy?
Please contact us and ship the item back within 14 days of delivery. Refunds will be issued less any shipping charges incurred. We do not offer prepaid return labels at this time.
Buyers are responsible for return shipping costs. We are not responsible for lost, uninsured return packages. If the item is not returned in its original condition, or is altered in any way, the buyer is responsible for any loss in value.
Here's a list of what is not eligible for return or exchange:
Final sale items
Customized, worn, altered, or resized items
Items purchased from a retailer other than danibarbe.com
Items delivered longer than 14 days ago, or that are past our holiday exchange date, are not valid or return or exchange
How long does a return or exchange take?
Customers are responsible for shipping fees incurred while shipping items back. Shipping fees are non-refundable and are not reimbursed.
Please allow 4-5 days for your item to be received and refunded, and up to 10 days for an exchange. If the item isn't in stock, and has to be made to order, we will let you know if there's a longer lead time.
If you would like to return or exchange an item purchased from one of our stockists, you may contact them directly and they will be happy to help you find something you love.
Can I change / cancel my order once it's placed?
There is a 24 hour cancellation window once your order has been placed. Unfortunately, after that timeframe, we are not able to change or cancel your order, as we're now busy handcrafting or shipping your order.
Materials and Care
How should I care for my jewelry?
To maintain the finish on your jewelry pieces and protect the raw stones, do not wear jewelry in water, while sleeping or when exercising. Constantly dropping, banging, or catching the piece will weaken it over time.
Storage in a cool, dry place is recommended. Your Dani Barbe jewelry box works great for storage! Gently clean with a microfiber cloth.
What size ring should I order?
Our rings do fit snug, due to the hand formed & uniquely shaped bands. Please allow for a .25 to .5 variance due to the hand formed and heavy plated nature of the ring bands. We recommend sizing up in most of the rings if between sizes or an exact size. We do allow an exchange if you did happen to order one of the standard rings in the wrong size.
Custom rings are not eligible for a resize or exchange and do have a snug fit.
Can my current ring be resized?
As the rings have hand formed plated bands with heat-sensitive raw stones, they cannot be resized. It may damage the stones or plating. We can exchange your ring within our listed exchange timeframe.
Is the jewelry nickel-free?
We proudly use nickel-free recycled metals and responsibly sourced stones for all of our designs. The recycled metals tend to be bronze and brass for larger items, such as rings, cuffs, and necklaces and silver for smaller items.
Are your stones genuine?
Yes, indeed they are! We use genuine stones for all of the designs.
Can you repair my jewelry?
Items purchased on danibarbe.com have a 60 day warranty. We offer to repair items for free, and even re-plate your items for free within the first 60 days of receipt.
Do you take custom requests?
We are unable to accept custom orders at this time. To keep things running smoothly, we partially make most of the pieces before they're ordered, so we cannot accommodate notes for different stones or custom sizes at checkout.
We do offer new items often. You're welcome to sign up here for our VIP list. We'll notify you when they're available!
Can I visit your studio or pick up my order?
Unfortunately, as much as we'd love to meet you, the studio is not set up as a showroom and we can't accommodate visitors. Please reference our Stockists page for a list of stores in your area.
Can I view my item before purchase?
In order to quickly process all orders and continue offering free & fast shipping, we are unable to take photos of exact items prior to purchase or shipment. Please view our list of stockists, where you can touch & feel all of the jewelry pieces in person!
Who shoots your lookbook photos?
We've collaborated with some incredibly talented photographers for our lookbook shoots! The spring 2017 campaign was photographed by Bliss Katherine, the summer 2017 lookbook was photographed by Ashley Jensen, and the holiday/winter 2018 lookbook was photographed by Ellen Hansen. The summer 2018 and fall 2018 lookbooks were photographed by Bliss Katherine. All products are photographed by H Claire Photo.
Do you do wholesale orders?
Yes! Visit our Wholesale page to apply for an account.
I have a question not covered by your FAQ…
No problem! Feel free to email us at firstname.lastname@example.org or use the contact form.