Shipping and Processing Times
★ Please note that due to issues with USPS and international mail carriers caused by the pandemic, we cannot guarantee or control the length of time it takes for your package to be delivered. We can quote the date your order will ship from our studio, but cannot quote or guarantee delivery dates.
Our turnaround time is 4-6 weeks + the additional shipping time that your package is in transit.
U.S. SHIPPING INFORMATION
Standard shipping is free.
Our processing time is 4-6 weeks + the additional shipping time that your package is in transit.
Please note that shipping times are considered estimates. We do not guarantee arrival dates for packages.
The postal service is currently experiencing delays. Please order with plenty of additional time. We do not reimburse shipping fees.
All customers will receive a confirmation email with tracking information when the order has shipped.
International shipping rates, when available, are calculated at checkout. We currently are not shipping to the UK due to restrictions caused by Brexit. If you're a UK customer, you're welcome to purchase through our Etsy store.
We recommend allowing at least 4-6 weeks for international shipping due to COVID-19 delays. We cannot guarantee international deliveries, as we do not have control over customs processing times. Please order with plenty of time in case of customs delays!
Additional duties and custom fees may be charged at delivery by the importing government. If you are unsure if your government charges customs fees, please contact your local post office prior to ordering. We do not reimburse shipping fees due to customs delays.
If the package is currently in your country, or appears to be stuck at a custom hub, please contact your local post office with the tracking information.
We can help file an international insurance claim 40 days after shipment. The package is not considered lost or delayed until 40 days after shipment.
If you have any questions or concerns please send us a message. We're always happy to help!